Questions? We've got answers.
Here are a few of our most common questions, feel free to contact us if you can't find what you're looking for.
We will issue refunds for (1) damaged items, (2) defective items, or (3) wrong items shipped. Due to the low cost nature of our products, we are not able to offer refunds or exchanges for any other reasons. As we are certain you will understand, only unopened items that meet these criteria may be accepted for refund or exchange (unless defective). The item must have been purchased on RealTechniques.com. All returns must be made within 30 days of receiving your order for a refund or replacement. If you purchased a Real Techniques item from a retail partner, please contact that retailer directly.
Get the best from your brush! Clean brushes will apply your makeup more smoothly for the best looks. We recommend washing every week if used daily – checkout our cleaning tutorial here.
Here are a few simple pointers to keeping your brush in pristine conditions:
Here are a few Dos and Don’ts to help extend the life and performance of your sponge:
- DO store in a cool, ventilated area that has light exposure.
- DO store on a soap dish that allows air to move around and under the sponge.
- DO transport your sponge in a small mesh cosmetic bag.
- DON’T place your damp sponge in a cabinet, drawer or a closed makeup bag.
- DON’T throw your sponge in a bag with other cosmetics—sharp corners of products can tear or pierce your miracle complexion sponge.
For best results, replace your makeup sponge every 1-3 months.
That’s the plan! Sign up for Behind the Look® to receive our newsletter and/or join us on Facebook to receive updates and information on new products.Some of you have asked about a Real Techniques makeup line. We love that you love Real Techniques, however there are no plans in that direction. Sign up for our newsletter and/or join us on Facebook for updates on any changes.
As long as you purchased your brushes from one of our of authorized retailers, we can guarantee they’re authentic.
Yes! We will have an amazing video for you about every month. Keep checking your Facebook and Behind the Look® newsletter to find out more about videos.
Our products are 100% cruelty-free. We never test products on animals.
Yes, we have fair labor practices established. We require our suppliers to adhere to fair labor standards, including child labor restrictions, fair wages and compensation for overtime. The production process is monitored as we maintain our own trained quality control and assurance staff conducting ongoing and random inspections to ensure consistent quality and safety. Work environments are held to high standards, as is the quality of the product.