Skip to content Skip to navigation
Free Shipping on Orders $40+ Details
Free Standard Shipping offer is valid on orders $40 or more placed online at for U.S. customers. No promo code required to redeem free shipping, just select Standard Shipping during checkout. If an expedited shipping method is chosen, Second Day Delivery or Overnight Delivery, the stated shipping and handling fees will apply. Not valid on previous purchases. Offer is subject to change without notice.

Common Questions

Questions? We've got answers.

Here are a few of our most common questions, feel free to contact us if you can't find what you're looking for.


Which countries does ship to?

You can see every country that we ship to here. You can also check out our Where to Buy page to find a retailer near you.

Does ship to freight forwarders? does not allow shipping to any freight forwarding locations at this time. Instead, please view our list of Where we Ship, as well as our list of Authorized Resellers.
How can I make a return?

We will issue refunds for (1) damaged items, (2) defective items, or (3) wrong items shipped. Due to the low cost nature of our products, we are not able to offer refunds or exchanges for any other reasons. As we are certain you will understand, only unopened items that meet these criteria may be accepted for refund or exchange (unless defective). The item must have been purchased on All returns must be made within 30 days of receiving your order for a refund or replacement. If you purchased a Real Techniques item from a retail partner, please contact that retailer directly.

Can I use an International Credit Card and ship to a US Address?
No, we do not allow the use of International Credit Cards with orders being shipped to the US. In order to ship to the US we require a US based Credit Card to be used.


How do I clean my brushes?

Get the best from your brush! Clean brushes will apply your makeup more smoothly for the best looks. We recommend washing every week if used daily – checkout our cleaning tutorial here.

How do I keep my brush in the best condition?

Here are a few simple pointers to keeping your brush in pristine conditions:

  1. Clean your brush once a week. Click here for steps.
  2. Store your brush in a dry place.
  3. Stand the brushes up on a counter instead of storing them in a bag or drawer. You can also store them in Sam’s Panoramic Case, included in most sets.
How do I keep my sponges in the best condition?

Here are a few Dos and Don’ts to help extend the life and performance of your sponge:

  • DO store in a cool, ventilated area that has light exposure.
  • DO store on a soap dish that allows air to move around and under the sponge.
  • DO transport your sponge in a small mesh cosmetic bag.
  • DON’T place your damp sponge in a cabinet, drawer or a closed makeup bag.
  • DON’T throw your sponge in a bag with other cosmetics—sharp corners of products can tear or pierce your miracle complexion sponge.

For best results, replace your makeup sponge every 1-3 months.

Check out Sam’s tutorial to learn how to use and care for the miracle complexion sponge.

Will the brushes be available in other retail stores?

If you want to know about new distributions, sign up for Behind the Look® to receive our newsletter and/or join us on Facebook. We’ll let you know of new distributions in the U.S. and internationally. Also, check out Where to Buy.

Will there be new products?

That’s the plan! Sign up for Behind the Look® to receive our newsletter and/or join us on Facebook to receive updates and information on new products.

Some of you have asked about a Real Techniques makeup line. We love that you love Real Techniques, however there are no plans in that direction. Sign up for our newsletter and/or join us on Facebook for updates on any changes.

How can I tell if the brushes I purchased are authentic?

As long as you purchased your brushes from one of our of authorized retailers, we can guarantee they’re authentic.

Will the color match exactly to what I see on the website?
Product color may vary from image shown.


Are there more videos coming?

Yes! We will have an amazing video for you about every month. Keep checking your Facebook and Behind the Look® newsletter to find out more about videos.

Do you test on animals?

Our products are 100% cruelty-free. We never test products on animals.

How do I participate in sampling and/or promotions?

Follow us on Facebook and sign up to receive our Behind the Look® newsletter to get the scoop on our latest promotions and product giveaways.

Does your company adhere to fair labor practices?

Yes, we have fair labor practices established. We require our suppliers to adhere to fair labor standards, including child labor restrictions, fair wages and compensation for overtime. The production process is monitored as we maintain our own trained quality control and assurance staff conducting ongoing and random inspections to ensure consistent quality and safety. Work environments are held to high standards, as is the quality of the product.

Join us on social for all the latest Real Techniques news!