FAQ

ORDERS AND SHIPPING

How do I place an order for a product?

On each product page, you’ll find direct links to our retail partners’ websites. Depending on what retail partner carries the item, you’ll be able to choose where you purchase from. Each link will directly send you to the product view on that retailer’s website to purchase from.

 

What if the product I want is not linking to the correct page?

Let us know and we can help you find it. All links should send you directly to the product page for the retail partner you choose. Contact us if you need help.

 

Is there international shipping?

This will all be handled on the retail partner website where you made the purchase. Check to see whether the retailer you select ships internationally or look for a local retailer on our Where to Buy page.

 

How do I cancel my order?

This will all be handled on the retail partner website where you made the purchase.

 

How can I make a return?

This will all be handled on the retail partner website where you made the purchase.

 

Where can I buy products in stores?

Our products are offered at a wide range of stores. Look for a local retailer on our Where to Buy page. Always be sure to call the store ahead of time to make sure that the products you wish to purchase are available.

 

What if the packaging I receive looks different than what I saw online?

Some retailers will have different stock but the products themselves are all the same so you do not need to worry about quality or performance.

 

 

PRODUCT INFORMATION

 

How do I clean my brushes?

We recommend cleaning your brushes once a week using our Brush Cleansing Gel and our Brush Cleansing Palette.

 

What are my brushes made of?

All our brushes are made using vegan and cruelty-free synthetic materials.

 

Will there be new products?

That’s the plan! Sign up for Behind the Look® to receive our newsletter and/or join us on Instagram @realtechniques to receive updates and information on new products.

 

Can I recycle your plastic packaging?

All plastic is made of PET and is recyclable. We recommend checking with your local recycling center for specifics!

 

 

COMPANY INFORMATION

 

Do you test on animals?

Our products are all vegan, 100% cruelty free and PETA certified. We never test products on animals.

 

How do you participate in sampling or promotions?

Follow us on Instagram and sign up to receive our Behind the Look® newsletter to get the scoop on our latest promotions and product giveaways.

 

Where are Real Techniques® products made?

Real Techniques products are primarily made in Asia and we could not appreciate our partners more. Our manufacturers are held to the highest of standards of both ethics and quality and are submitted through a rigorous inspection and audit process before they can work as our partner.

PPI Beauty and our suppliers follow all regulations and adhere to all local laws of every country we currently do business.

 

Does your company adhere to fair labor practices?

Yes, we have fair labor practices established. We require our suppliers to adhere to fair labor standards including child labor restrictions, fair wages, and compensation for overtime. The production process is monitored as we maintain our own trained quality control and quality assurance staff, conducting ongoing and random inspections to ensure consistent quality and safety. Work environments are held to high standards, as is the quality of the product.

 

How can I connect with Real Techniques®?

You can connect with us either on social media or by contacting us here. Follow us on Instagram, Facebook and YouTube for the latest tips, tutorials and brand news!

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