Frequently Asked Questions

How do I clean my brushes?

Get the best from your brush! Clean brushes will apply your makeup more smoothly for the best looks.  We recommend washing every week if used daily – check out our cleaning tutorial here.

Will the brushes be available in other retail stores?

If you want to know about new distribution, sign up for Behind The Look to receive our newsletter and/or join us on facebook. We will notify you of new distributions in the U.S. and internationally. Also, if you haven’t already, check out Where To Buy.

Will there be new products?

That’s the plan. Sign up for Behind The Look to receive our newsletter and/or join us on facebook to receive updates and information on new products.

Some of you have asked about a Real Techniques makeup line. We love that you love Real Techniques! However, as of right now, there are no plans in that direction. As always, sign up for Behind The Look and/or join us on facebook and we’ll keep you updated if anything changes.

Are there more videos coming?

Yes! We will have an amazing video for you about every month. Keep checking your facebook and Behind The Look newsletter to find out more about new videos.

How do I keep my brush in the best condition?

Here are a few simple pointers to keeping your brush in pristine condition:

  1. Clean your brush once a week. Click here for steps.
  2. Store your brush in a dry place.
  3. Stand the brushes up on a counter instead of storing them in a bag or drawer. Or, store them in Sam’s panoramic case, included with each set.

Do you test on animals?

Our products are 100% cruelty-free. We never test products on animals.

How do I participate in sampling and/or promotions?

Follow us on facebook and sign up to receive our Behind The Look newsletter to get the scoop on our latest promotions and product giveaways.

Does your company adhere to fair labor practices?

Yes, we have fair labor practices established. We require our suppliers to adhere to fair labor standards including child labor restrictions, fair wages, and compensation for overtime.  The production process is monitored as we maintain our own trained quality control and quality assurance staff, conducting ongoing and random inspections to ensure consistent quality and safety.  Work environments are held to high standards, as is the quality of the product.

What makes your makeup brushes better than other makeup brushes?

It’s all in the details – there are five elements that make our brushes fabulous that you can learn about on our About the Brush page.  With high quality makeup brushes and Samantha Chapman’s expertise, Real Techniques brings you the best of the best!

 
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