Order Policies

Welcome to realtechniques.com! This page contains answers to most questions you may have about our online ordering. If you would ever like to speak to us directly, you can contact Customer Service at 1-866-312-3748 between the hours of 8am CST (2pm GMT) and 6pm CST (12am GMT), Monday through Friday, excluding holidays. You can also email support@realtechniques.com and a customer support representative will be in contact within 24 business hours.

U.S. ORDERS:

Processing

Most orders are processed within 1 business day of receipt, depending on product availability. Processing time does not include weekends or holidays. Cancellations

If your order hasn't shipped, you may cancel by calling Customer Service at 1-866-312-3748. Orders that have already shipped cannot be cancelled. Occasionally, orders or parts of an order are cancelled by our system for various reasons including, but not limited to:

  1. Difficulty in processing payment information
  2. Cannot ship to address provided
  3. Cancelled due to a customer request
  4. Item has become permanently unavailable

If your order is cancelled, you will receive an email notice alerting you to the cancellation. You will not be billed for any cancelled items.

Backorders

If an item selected is temporarily out of stock at the time of your order, you will be notified via email and advised of the expected ship date.

Shipping

General Information

Shipping occurs on business days (Monday to Friday, excluding national holidays).

Orders will be shipped via USPS or UPS. After your order leaves our warehouse, typical ground transit times are 1-5 business days (continental US) and 7-14 business days (Alaska and Hawaii). Expedited shipping reduces transit time, but not order processing time. Shipping rates are subject to change at any time.

Generally, orders ship same day if received by 1pm (CST), Monday through Friday, excluding holidays. Orders ship next business day if received after 1pm (CST). Transit days for USPS are Monday through Saturday, excluding holidays. Transit days for UPS are Monday through Friday, excluding holidays.

UPS Delivery

UPS will make a total of three (3) delivery attempts, sometimes 2 on a single day. After each delivery attempt, they will leave a notice telling you the approximate time of the next delivery. If after 3 attempts they still have not found you at home, they will temporarily hold your package at the local office for pick up. If the package cannot be delivered and is not picked up at the UPS office, it will be returned to us. If your package is being sent Next Day Air or 2nd Day Air, it will IMMEDIATELY be returned to our warehouse after the 3rd delivery attempt. Air packages are not held at the local UPS office. Reshipment charges apply for orders returned for non-delivery.

Shipping Confirmation Emails

Once your order is shipped, your tracking number will be emailed to you so you can track your order via the carrier's website. Please note that our carriers do not process orders on the weekend. Therefore, if you place an order on Friday, you may experience a delay between your shipping confirmation e-mail and the actual shipment of your order.

Returns

Refunds

We will issue refunds for (1) damaged items, (2) defective items, or (3) wrong items shipped. Due to the low cost nature of our products, we are not able to offer refunds or exchanges for any other reasons. As we are certain you will understand, only unopened items that meet these criteria may be accepted for refund or exchange (unless defective). The item must have been purchased on realtechniques.com.

If you need to return an item for one of these three reasons, please contact us at 1-866-312-3748 within 7 days of receipt. If the return is authorized, we will email you a pre-paid shipping label and request that you send the item back to us within 30 days of receipt. Please follow the below steps to complete your return:

  1. Securely pack the item(s) in a box with the original packing slip. The box your order arrived in should be sufficient to make sure that your return arrives back at our distribution center undamaged. Padded envelopes are not an effective way to protect your return shipment, as items may be crushed during transit.
  2. Print the return label and affix it securely to the top of the package.
  3. If you were sent a USPS (US Postal Service) label, please give the package to your letter carrier or take it to your nearest post office for delivery.
  4. If you were sent a UPS label, please take the package to your nearest UPS facility for delivery

Refund Processing

Refunds will be processed within 1 business day of receipt of returned goods. When receiving a refund, you will be sent an email confirmation. The credit will typically be reflected on your billing statement within one billing cycle. If you have not yet received a confirmation email after 30 days, please call 1-866-312-3748.

INTERNATIONAL ORDERS:

Order Processing

Most orders are processed within 1 business day of receipt, depending on product availability. Processing time does not include weekends or holidays.

Payment Processing

All transactions are completed in U.S. dollars. We have included currency conversion calculators during the shopping experience for your convenience. This is for reference only and will not affect final payment. Please note, some financial institutions may charge additional exchange fees when processing international payments.

Customs Fees

Real Techniques cannot lower the value of a package or mark the package as a gift. Any import fees applied to the package are the responsibility of the customer. We request that you contact your customs office and ask about import regulations and restrictions before placing your order. Customs regulations differ by country and not knowing their regulations can result in your order incurring high import duties, the delivery being delayed or even returned.

Shipping

General Information

Shipping occurs on business days (Monday to Friday, excluding national holidays).

Orders will be shipped via local carrier. After your order leaves our warehouse, typical transit times are 4-10 business days. Packages to International destinations may require additional delivery time due to customs. We are not responsible for any delays caused by customs.

Generally, orders ship same day if received by 1pm CST (7p GMT), Monday through Friday, excluding holidays. Orders ship next business day if received after 1pm CST (7p GMT).

Shipping Costs

The shipping cost depends on the destination and the total weight of the package. The cost of shipping can be calculated by adding the items to your shopping cart and proceeding to checkout. Once you have reached the checkout page, you can select your shipping destination and view the selection of shipping methods and the cost of shipping for each method.

Please note: in effort to keep our shipping costs low for our international customers, orders may ship in multiple parcels.

Wrong Address Disclaimer

It is the responsibility of the buyer to make sure that she or he enters the address correctly. Please ensure the address you are entering is complete and accurate, as we cannot be held responsible for packages shipped with insufficient or undeliverable addresses.

If your order has already shipped, we cannot modify the address. If your package is undeliverable, you will be notified as soon as the package is returned.

Returns and Refunds

We will issue refunds for (1) damaged items, (2) defective items, or (3) wrong items shipped. Due to the low cost nature of our products, we are not able to offer refunds or exchanges for any other reasons. We are certain you will understand that only unopened items that meet these criteria may be accepted for refund or exchange. Items found defective after opening will be eligible for refund or exchange. The item must have been purchased on realtechniques.com.

If you are seeking a refund or exchange of an item for one of these three reasons, please contact us at 1-866-312-3748 within 7 days of receipt to obtain direction for next steps in processing your request.

Backorders

If an item selected is temporarily out of stock at the time of your order, you will be notified via email and advised of the expected ship date.

 
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